Managed IT Support Services

The Computer Unit manages the entire information system (SI) of the HEP (including computer systems, telecommunication systems and audio-visual). Its main activities are aimed at:
offer the necessary IT technologies and services to the institution (and ensure their availability);
support users in any technical problem;
contribute to making management processes more efficient and effective , for its own needs and for its beneficiaries (customers).

The Support and User Services Center

It provides support, assistance and first-level advice on all services, business solutions and equipment managed by the IT Unit. It also offers trainers and collaborators computer and audio-visual loan equipment. It also provides helpdesk and technical support at congresses and events organized by the HEP. It is the preferred point of contact for all requests for support and services.

The Business Solutions Pole

It plans, acquires and implements business solutions to meet the needs of all HEP trades (including service units in the Administration Directorate). These solutions range from HEP's institutional website and portals to academic management, via e-learning, publications and research projects, not to mention HR and financial management solutions, as well as transversal solutions (such as e-mail & calendar). He is responsible for project management, solution deployment and application maintenance.

Source: Managed IT Support Services